Terms of Service

01 This agreement

These Terms govern your use of the software and services provided by PT Akasena Digital Kreatif (“Akasena”, “we”, “us”), a limited liability company (Perseroan Terbatas) incorporated in the Republic of Indonesia, with its registered office at Malang, East Java, Indonesia 65174. By creating an account or using the service, you agree to them. If you do not agree, do not use the service.

Please also read our Privacy Policy, which forms part of this agreement.

02 What Akasena is - and is not

Akasena provides software that helps you receive payments from international clients and manage the resulting balance. That is the whole of what we do.

Akasena is not:

• a bank, and your balance is not a bank deposit;
• a money transmitter - payments are processed by licensed third-party providers;
• a cryptocurrency exchange, a trading venue, or a market maker;
• a custodian of your funds;
• an investment adviser, tax adviser, or legal adviser.

Your balance is not insured by any government deposit-protection scheme.

03 Who can use it

To use Akasena you must be at least 18 years old, have the legal capacity to enter this agreement, and not be:

• subject to sanctions imposed by the United States, the United Nations, the European Union, or any other applicable authority;
• resident in a jurisdiction where our service, or the services of our partners, may not lawfully be offered;
• using the service on behalf of someone else without telling us.

We may decline to open an account, or close one, without being able to tell you why. Sometimes the law prevents us from explaining.

04 Verification

Before you can use the service, you and our licensed partners must complete identity verification. You agree to give us accurate, current, and complete information, and to update it when it changes.

We may require additional information at any time, including about the source of your funds. If you do not provide it, we may suspend or close your account. These are legal obligations, not preferences.

05 Licensed partners

Payments, currency conversion, and settlement are performed by licensed third-party providers. When you use those services, you enter into a direct relationship with that provider and are bound by their terms. We will tell you who they are.

We are not responsible for the acts or omissions of our partners, for delays or failures in their systems, or for their decisions to accept or decline a transaction. We will help you resolve problems, but we cannot compel them.

06 Your wallet, your keys

There is no password reset for a blockchain. This is the trade you are making: nobody can take your money from you, and nobody can give it back to you either. It is your responsibility to safeguard your access.

07 Transactions are final

Blockchain transactions are irreversible. If you send funds to an incorrect or unintended address, they cannot be recovered - not by us, not by our partners, not by anyone. Check the address before you send.

Transactions may also be delayed or fail for reasons outside our control, including network congestion, chain outages, or a partner declining to process them.

08 Risks you accept

• Stablecoin risk. Stablecoins are designed to hold a stable value, but they are not guaranteed to. A stablecoin can lose its peg. Its issuer can fail, freeze addresses, or be compelled to act by an authority.
• Blockchain risk. Networks can fork, halt, congest, or suffer exploits.
• Regulatory risk. Laws affecting stablecoins and cross-border payments are changing, and may change in ways that restrict or end our ability to offer this service.
• Partner risk. A licensed partner may withdraw, be acquired, or lose its own banking relationships, disrupting the service.
• Exchange-rate risk. Rates move. A rate quoted to you is valid only for the period stated.

We do not guarantee that the service will be uninterrupted, or that it will remain available in your country.

09 Fees

Our fees will be published in the product and shown to you before you confirm a transaction. We believe you should be able to see what a transaction costs before it happens, not reconstruct it afterwards from a balance that came up short.

Our partners and the underlying blockchain networks charge their own fees, which we will disclose where we can. We may change our fees, and will give you notice before we do.

10 Taxes

You are solely responsible for determining and paying any taxes that apply to you. We do not provide tax advice, we do not calculate your liability, and using Akasena does not change what you owe or to whom. We will provide transaction records to help you and your accountant. Everything after that is yours.

11 What you may not do

You agree not to use Akasena to:

• break any law, or facilitate anyone else in doing so;
• launder money, finance terrorism, or evade sanctions;
• defraud anyone, including us;
• transact on behalf of an undisclosed third party;
• interfere with, attack, or attempt to gain unauthorised access to our systems;
• provide false information to us or to our partners.

12 Suspension and termination

We may suspend or terminate your account if we believe you have broken these Terms, if we are required to by law or by a partner, or if we reasonably suspect fraud or illegal activity.

Because your wallet is non-custodial, terminating your Akasena account does not take your funds away from you. You retain control of your wallet and its contents. You may close your account at any time.

13 Disclaimers

The service is provided “as is” and “as available”, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.

14 Limitation of liability

To the fullest extent permitted by law, Akasena will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill.

Our total liability to you for any claim arising out of or relating to these Terms or the service is limited to the greater of the fees you paid us in the twelve months preceding the claim, or one hundred US dollars.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

15 Indemnity

You agree to indemnify Akasena against any claim, loss, or expense arising from your use of the service, your breach of these Terms, or your violation of any law or the rights of another person.

16 Changes to these Terms

We may update these Terms. When we make a material change, we will tell you before it takes effect. If you continue using the service afterwards, you accept the updated Terms. If you do not accept them, stop using the service - and take your funds with you, as you always can.

17 Governing law

These Terms are governed by the laws of the Republic of Indonesia, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the service will be submitted to the exclusive jurisdiction of the competent courts of Malang, East Java, Indonesia.

18 General

These Terms, together with our Privacy Policy, are the entire agreement between you and us about the service. If any provision is held to be unenforceable, the rest remains in full effect. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to an affiliate, or to a successor in connection with a merger, acquisition, or reorganisation. Section headings are for convenience only.

19 Contact

PT Akasena Digital Kreatif
Registered office: Malang, East Java, Indonesia 65174
Questions about these Terms: contact@akasena.com.